This policy explains when and how we refund a membrs. membership. It forms part of the Terms and Conditions and should be read together with them. If they conflict on refunds, this policy prevails.

The membership contract is between you and Saba Events S.R.L. We collect the fee, so we handle the refunds. The club is the supplier of the benefits included in the plan, not the seller of the subscription and not the party that issues refunds.

The Italian version of this document is the authoritative one. This English version is a courtesy translation.

1. How charges work

1. The first charge is taken on the day you subscribe. Later charges are taken on the same date of each period, according to the plan's interval (monthly, quarterly or annual).
2. Prices are in euro and are inclusive of VAT at 22%. The price you see is the price you pay.
3. The membership renews automatically until you cancel it.
4. Receipts are issued by Saba Events S.R.L. and remain available in your account.
5. Event bookings are free. We do not sell tickets, so there is no refund attached to an event as such.

2. Cancelling

1. You can cancel at any time from your account, without giving a reason and without penalty.
2. Cancelling stops future renewals. It does not refund the current period. Access continues until the end of the period you have already paid for.
3. We do not give partial refunds on cancellation and we do not apply any pro rata calculation. If you cancel the day after a renewal, the whole period remains payable and usable until it expires.
4. You can undo the cancellation and reactivate the membership as long as the current period has not ended. After that date you have to subscribe again.

3. Deleting your account

Deleting your account is not the same as cancelling. Read this before you proceed.

1. Deleting your account cancels all your active memberships immediately, not at the end of the paid period.
2. No refund is given for the period already paid and not used.
3. For 30 days you can restore your account, but restoring does not reinstate the cancelled memberships: to be a member again you must subscribe and pay again.
4. If you want to keep access until the period you paid for expires, cancel first and delete your account afterwards.

4. Suspension by a club

1. A club may suspend one of its members for a legitimate reason, for example breach of house rules or dangerous or unlawful conduct.
2. Suspension cancels the membership at that club immediately, with no refund of the remaining period, and prevents you from subscribing to that club again for 90 days.
3. If you believe the suspension is unjustified, write to hello@membrs.world within 30 days. We ask the club for its reasons. If no legitimate ground emerges, we refund the unused remainder of the period and remove the block.

5. 14-day right of withdrawal

1. As a consumer you have the right to withdraw from the contract within 14 days of subscribing, without giving a reason, under arts. 52 ff. of the Italian Consumer Code (Legislative Decree 206/2005) and Directive 2011/83/EU.
2. Because the membership can be used immediately, by subscribing you expressly request that we begin performance before the withdrawal period ends. Accordingly, if you withdraw, we refund what you paid less the amount proportionate to the days already elapsed from activation to the withdrawal notice.
3. How to withdraw: write to hello@membrs.world stating your account email, the club and the plan. An explicit and unambiguous statement is enough. You may use the model withdrawal form in the Italian Consumer Code, but you are not required to.
4. We refund using the same payment method used for the purchase, at no cost to you, within 14 days of receiving the notice. When the money actually reaches you depends on your bank.
5. The right of withdrawal applies to every new membership you take out, not only the first.

6. Incorrect and duplicate charges

We refund in full where the charge should not have happened, in particular if:

• you were charged twice for the same period;
• the amount charged differs from the plan's published price;
• you were charged after your cancellation had already taken effect;
• the charge results from a technical error of the platform or from unauthorised use of your payment method that you report to us promptly.

Write to hello@membrs.world with your account email and the date and amount of the charge.

7. Unused periods

1. As a rule, a period that has already started is not refunded. Sections 2 and 3 apply.
2. We do, however, refund a billing period that is entirely unused, for example where a renewal has been taken and you could not use the membership because the club stopped operating, or where the membership ended at the start of the period for a reason not attributable to you.
3. If a substantial change to the service or to the perks makes the membership different from the one you subscribed to, we grant a proportionate refund of the period paid.

8. Perks not delivered and cancelled events

1. Perks are promised and delivered by the club. If a published perk is not delivered to you, write to hello@membrs.world: we take it up with the club.
2. If the problem is not resolved, we may grant you a proportionate refund or terminate the membership. We do not send you to the club to ask for a refund: your payment contract is with us.
3. Events are free, so cancelling or postponing a night does not give rise to any refund for the event itself. If cancellations are such that they empty your membership of content, section 7.3 applies.
4. A club may, at its discretion, offer compensatory benefits. That is its own initiative and does not replace your rights against us.

9. How a refund is processed

1. Refunds are processed manually by our team. There is no automatic refund button in your account, and clubs cannot issue refunds.
2. Write to hello@membrs.world stating: your account email, the club, the plan, the date and amount of the charge, and the reason for the request.
3. We review the request and reply by email with the outcome. Where necessary we ask the club for information.
4. If the refund is approved, we issue it to the original payment method. We do not refund to a different account or card from the one used for the purchase.
5. Partial refunds are possible, for example the proportionate withdrawal refund in section 5 or the proportionate refund in section 8.
6. After approval, the money usually reaches you in 5 to 10 business days, depending on your bank or card issuer. That timing is theirs, not ours.
7. You receive a confirmation email once the refund has been issued.

10. Chargebacks

1. If something looks wrong, write to us before opening a dispute with your bank or card issuer. In almost every case we resolve it directly and faster.
2. An open dispute pauses our review of your refund request until the bank procedure closes, because we cannot refund the same amount twice.
3. If a dispute proves unfounded and relates to a service actually provided, we may suspend the related membership.
4. Opening a dispute does not affect your rights under the law, including the right of withdrawal.

11. Contact

For anything about a charge or a refund: hello@membrs.world.

For formal notices: certified email sabaevents@pec.it.

For jurisdiction and governing law see section 12 of the Terms and Conditions.

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Provider identification

Saba Events S.R.L. Registered office: Via di Salicchi, 711/X, 55100 Lucca (LU), Italy VAT and tax code: 04726940234 (VAT number: IT04726940234) Registered with the Companies Register of Lucca, tax code and registration number: 04726940234 Certified email (PEC): sabaevents@pec.it SDI recipient code: 9SUB64Q Email: hello@membrs.world Websites: membrs.world, app.membrs.world